FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have pre-sales or after sales questions, please just send it to Support@unicosofficial.com.
If you have any PR-related questions, please contact BusinessPR@unicosofficial.com
NEED HELP?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
It depends, but mostly they are, you can find detailed badge or icon to determine it on single product page
Yes,normally we send out coupon codes through different social media platforms,like tiktok,facebook etc.For special festivals,there will be coupon released on our website.
Yes,UNICOS never tests any of its products or any of its ingredients on animals, anywhere in the world nor does UNICOS delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.
We are sorry that UNICOS is currently only sold in the US,we will expanding our service area in the future
After Sale Questions
Typically, we aim to dispatch orders within 12-48 hours after they are placed. You can find the tracking number in your account dashboard. The shipping time will take 3-7 business days depending on the chosen method.However, the deliver time may vary depending on several factors,if it arrived late,feel free to contact us and we appreciate your understanding.
Our customer service email is support@unicosofficial.com. If you have any questions, we will reply to your email within 12 hours of receiving it.Or you can choose the quick chat service showing on our website.
To know our Shipping Policy, please visit our Shipping & Delivery page for detailed information (https://www.unicosofficial.com/policies/shipping-policy ).
Please check out our shipping policy for more details.
Use the Chat Bot on the left corner, there is an option marked as "Track My Order",by filling information required in the field,then you can get your information