Refund policy

Refunds, returns, and exchanges

We accept returns up to 30 days of the date of purchase, if the item is unused and in its original condition, and we will refund the full order amount(Excludes shipping fee) minus the shipping costs for the return. To request a return, contact support@unicosofficial.com within 30 days of delivery and provide your order number, the item(s) you wish to return, the reason for the return, and photos or videos where relevant.

All returns are subject to inspection upon receipt. Returns that do not meet the eligibility criteria above (unused, in original condition with original packaging, within the 30-day window) may be declined.

Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions. Customers are responsible for return shipping costs for preference-based returns (e.g., changed mind, wrong size/color preference). 

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

 

Damaged Order

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@unicosofficial.com.

 

Cancel or Change Order

Please contact us within one hour of placing your order. Once we see your email during business hours, we will cancel it.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

 

Missing Package

Risk of loss with respect to the products in your order is transferred from UNICOS  to you when your order is delivered to you.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.